your info, kept safe

Privacy Policy

Last updated: 20 July 2026

This page is maintained by Hello Sailor Me to explain how we handle personal information collected through hellosailor.me. Hello Sailor Me is an independent small business based in the United Kingdom.

Information We Collect

When you place an order or sign up for our newsletter, we collect:

Your name and email address
Delivery and billing address
Order details and purchase history
Payment information (processed securely by Shopify — we never see or store your full card details)

How We Use It

To process and ship your orders
To send order confirmations and shipping updates
To reply to your questions and requests
To send marketing emails — only if you've opted in (you can unsubscribe any time)
To improve the website and understand which pages visitors use

Who We Share It With

We only share your information with services needed to run the shop:

Shopify — powers the checkout, orders and customer records
Royal Mail, DHL and other couriers — to deliver your order
Payment providers (via Shopify) — to process payments securely

We do not sell your personal information to third parties.

Cookies & Analytics

The website uses cookies to keep your shopping basket working and to measure visitor traffic (pages viewed, referral sources). You can disable cookies in your browser settings, though this may affect how the shop works.

Your Rights (UK GDPR)

Under UK data protection law you have the right to:

Ask what personal information we hold about you
Ask us to correct or delete it
Withdraw consent to marketing emails at any time
Complain to the ICO (ico.org.uk) if you believe your rights have been breached

To exercise any of these rights, email hello@hellosailor.me.

How Long We Keep It

Order records are kept for as long as required by UK tax and accounting law (typically 6 years). Newsletter subscribers are kept until you unsubscribe.

Contact

Questions about this policy? Email hello@hellosailor.me.